Refund policy

30-day comfort guarantee

We want you to love your Aftersteps wrap. If you don't, you have 30 days from the day it's delivered to ask for a refund, for any reason.

How to request a refund
Email us at aftersteps@aftersteps.store with your order number and a short note about what went wrong. We reply within 2 business days. In most cases we'll refund you without asking you to send the wrap back. If we do need it returned, we'll tell you how before you send anything.

Faulty or damaged items
If your wrap arrives damaged, or develops a fault, email us with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, whichever you prefer.

Refunds
Approved refunds are paid to your original payment method within 14 days. Your bank may take a few more days to show it.

Cancellations
You can cancel an order at any time before it's dispatched by emailing us. If it has already been sent, you can still use the 30-day guarantee once it arrives.

Your legal rights
This guarantee is in addition to your legal rights as a consumer, including your right to cancel within 14 days of delivery and your rights if goods are faulty or not as described.